When you request us to accept your vehicle, you are asking us to perform work, and you are therefore entering into a contract with us in accordance with the “Supply of Goods and Services Act 1982”.

All assessment/investigation work (unless otherwise agreed) is chargeable.

We can refer customers to a local independent party recovery service, but we DO NOT provide a call-out / recovery service – we recommend ALL customers obtain AA/RAC cover (or equivalent)

All customer vehicles are to be collected on the day work is completed (unless otherwise agreed) – If vehicles are not collected on the same day unless organised by the Gotherington Cross Garage reception team, a STORAGE CHARGE OF £50.00 + VAT PER DAY will be added to your invoice.

Our courtesy cars

We provide a Courtesy Car service to customers, totally at our discretion and subject to availability and in strict accordance with our ‘Use of Courtesy Cars’ – Terms and Conditions

If our Courtesy Car has been provided and (unless otherwise agreed) is not returned to us on the day work is completed on your vehicle  then a LATE RETURN FEE OF £25.00 + VAT per day will be added to your invoice

Payment 

All invoices must be paid in full, before collection/release of your vehicle (unless you hold approved/authorised account terms with us)

We DO NOT accept payment by AMEX or CHEQUE

We ONLY ACCEPT payment by card for amounts of £10.00 or over

We do not provide credit terms, other than to fully approved and authorised Account holders 

Account holders MUST pay their outstanding invoices in FULL no later than 30 days from the Date of Invoice, otherwise (as specified on our invoice) a 15% surcharge will be added to the invoice

Warranty 

Our work is provided with the following warranties

• ‘Aftermarket’ parts (ie : not-main dealer) & labour – 12 months warranty, subject to any special parts supplier conditions
• Main dealer parts – ‘main dealer’ warranty only – no warranty on labour
• No warranty on second hand parts or parts supplied by customer, or the labour charges to fit them
• No Warranty on any ‘wear and tear’ parts ie braking equipment, tyres or suspension unless the fault is due to a manufacturing defect
• Customers are advised to check wheel torque after 30 miles if any of your wheels have been removed, we are happy to do this for you free of charge

Warranty Claims

 In every case, we will ONLY accept payment in full from the customer

Wherever an initial investigation / assessment is required to determine the nature of work to be submitted for warranty approval – the customer will be FULLY liable for payment in full of these investigation/assessment costs, irrespective of the outcome of the Warranty Claim

If the warranty claim is authorised we will notify the customer of the Warranty Company authorisation number to enable the customer to recover costs directly from the Warranty Company.

If the warranty claim is NOT authorised by your warranty company, then of course no authorisation code will be given and our invoice will need to be paid IN FULL by the customer

Some warranty companies only cover part of our labour rate and time – ANY shortfall will need to be paid for by the customer, before the vehicle is released.

Some warranty companies also do not cover some parts, fluids and diagnostics – these MUST be paid for by the customer, before the vehicle is released.

PLEASE NOTE – whilst we will provide our utmost support in assisting warranty claims, it is the customer’s responsibility to ensure approval from the warranty company – NOT ours

We reserve the right in ANY circumstances to obtain FULL payment from the customer for work done and for the customer to seek reimbursement from the Warranty Company.

Our courtesy cars are provided free of charge for you to use while your car is in for repair with us 

Our insurance policy for providing this service to you ONLY covers the person who has signed the courtesy vehicle out in our register at our Reception Desk

Once you have signed for the vehicle from us, you are responsible for ANY damage that has been caused to the vehicle (and consequential cost of repair) at any time during the period signed out, until the time you sign the vehicle back in our register at our Reception Desk

 If this vehicle breaks down due to your fault, you will be responsible for the full cost of recovery and repairs

There is an excess on the vehicle should you have an accident and it being your fault of £600 (ADDITIONAL EXCESS OF £300 for any driver aged under 25 years and drivers of any age, holding a full licence less than 12 months)

While you have the vehicle you are responsible for the fuel in this vehicle. If you are provided with a vehicle with fuel – please return the vehicle with at least the same level of fuel. You are required to fuel the vehicle when provided to you to cover your mileage usage whilst using the vehicle

You are fully responsible for payment of any parking tickets, speeding fines, congestion charges, low emission charges and any other vehicle-related offences incurred during the time the vehicle is with you

ALL our courtesy cars carry a strict NON SMOKING & NO PETS policy – please STRICTLY ADHERE TO THESE CONDITIONS

Please return the vehicle in a clean and tidy condition – Please remove ALL rubbish and your belongings from inside the vehicle when returning the vehicle.

If you experience any problems with the vehicle whilst driving it please report it to our reception immediately

Whilst we are pleased to be able to offer the provision of courtesy cars to customers where needed – this service is always subject to availability and at our complete discretion

From time to time – as a result of unforeseen extensions to completion times for customers vehicles who have already been provided with courtesy cars – the availability of courtesy cars is always subject to change at short notice, if vehicles are not returned to us as originally planned

All courtesy vehicles will be inspected before hand over /return of customer vehicle 

If in our reasonable opinion the courtesy vehicle is found to be returned in an unacceptable condition or fuel used not replaced – a surcharge of £80 + vat will be added to the customer invoice

Unless otherwise agreed by us, all customers cars must be collected on the day of completion of the work

If not collected then a storage charge of £25 + vat per day will be added to the customer invoice

We will use our best endeavours to provide courtesy cars through the duration of the time your vehicle is with us – but we can provide no guarantee and occasionally this may not be possible and if requested the car must be returned to us on the day we request its return

 if the car is not returned to us on the day requested a late return fee of £25 + vat per day will be added to the customer invoice (we will always reserve the right to notify you of our intention to recover the vehicle if not returned to us and a recovery charge of £150 + vat will be added to the customer invoice)