GX COVID-19 Company Policy

The well-being of our customers and staff is our absolute priority and you can rest assured that your health and safety is too. All of our employees are fully aware of the current situation and are fully committed to upholding our strategy and ask that all customers please adhere to our strict Covid-19 rules, detailed below.

GX COVID-19 COMPANY POLICY

If you are not feeling well we would ask you to not visit us and follow government guidelines for isolation and testing

If you do require our services then please give us a call or drop us an email to see if there are other ways we can help or give you advice about your vehicle.

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If you are feeling well and able to bring your vehicle into us, on arrival please adhere strictly to the following:

• Please leave your service book and locking wheel nut key on the passenger’s seat. Remove all key rings from your car keys and any belongings inside the vehicle as our staff will be sanitising keys and vehicles using the correct PPE and antibacterial products.

• Please carefully read our Covid-19 notices and adhere to our 2m queuing system for drop offs and collections.

• We will always be delighted to see our customers but due to the current situation we will not be allowing any customers to enter our reception area or workshops. There will be a key drop off station set up outside our reception doors for you to drop your keys with us.

• We will be taking payments over the phone before collection and emailing invoices and paperwork where possible.

• Unfortunately at this time we are unable to provide any 30 day accounts to all existing account holders and those wishing to open an account with us.

• We have a limited supply of courtesy vehicles during this time and ask that these are only requested if you are a key worker or require a vehicle for essential travel. Courtesy vehicles will be cleaned and sanitised between uses using the correct PPE and antibacterial products.

• We are unable to offer any waiting slots during this time, due to this our customer waiting area will be out of use.

• Our call out and recovery service is still in operation for any breakdowns. Staff collecting vehicles will be using the correct PPE and antibacterial products to sanitise vehicles.

(All collections, call outs and recoveries will be subject to availability)

If you have any questions regarding our GX Covid-19 Company Policy then  please do not hesitate to contact us and speak with a member of our team. 

Covid-19 Customer Update

If you have concerns about your vehicle, MOT or if your service is due then please visit our Covid-19 Customer Update where you will find all of the latest advice from the Government. Alternatively give us a call and we can talk you through the best solution.

We will give you as much advice as we can to keep your vehicle safe to drive.

If you are a member of the NHS or a key worker we will also prioritise your vehicle through our workshops.

GET IN TOUCH

 01242 672125

 info@gotheringtoncross.co.uk

Gotherington Cross Garage, Evesham Road, Gotherington, Cheltenham, Gloucestershire. GL52 8SA

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